ACCESSIBILITY - CUSTOMER SERVICE

About Us

Bay Haven Senior Care Community, a family owned and operated company, has been delivering resident focused quality long term care and retirement living for over 45 years.

In 1969, the Strandholt Family purchased a small nursing home. Their commitment to providing compassionate individualized care for seniors resulted in expanding the nursing home to meet the needs of the community. In 1985, Bay Haven Retirement Lodge was added and in 2002, Bay Haven Retirement Suites were added adjacent to the nursing home. Bay Haven continues to be a local, family-run business with the second generation managing the day to day operation of the home.

Bay Haven’s vision of continuously striving for excellence in long term care and retirement living is supported by strong leadership, a talented management team and caring, dedicated staff and volunteers. Residents of Bay Haven call it home.

Bay Haven is a member of the Ontario Long Term Care Association (OLTCA) and the Ontario Retirement Communities Association (ORCA).

Mission

Our mission is to provide resident-focused quality long term care/residential care.

Vision

Our vision is to continuously strive for excellence in the provision of long term care/residential care.

We believe that strong responsive leadership and focused direction facilitates the efforts to meet the needs and exceed the expectations of the residents.

In addition to utilizing available resources the organization develops partnerships with community agencies to provide enhanced programs and services.

By providing opportunities for professional growth and enabling individuals to fully utilize their expertise, employees and volunteers are empowered to serve the residents.

Values

Bay Haven believes in:

  • Commitment to residents
  • Respecting and promoting resident rights
  • Honesty, integrity and trust
  • Meeting residents needs and exceeding their expectations
  • Continuous self-evaluation
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