To all Bay Haven Care Community's family and friends,

Bay Haven Care Community is excited to announce that starting on Friday, June 26th, scheduled and supervised outdoor patio visits between residents and families will commence.

The Ministry of Health and Long-Term Care (MOHLTC) has issued strict guidelines to ensure safe family visiting. Please read and adhere to the following MOHLTC safeguards so we can maintain your family members safety.

Please note that ALL of the following items are necessary. A patio visit cannot be scheduled unless all of the following criteria are met. If a visitor does not comply with these requirements, it will be the basis for the discontinuation of their visits.

  1. All visits must be scheduled ahead of time and pre-screened over the phone by our Recreation staff. Bay Haven Care Community will make every effort to accommodate scheduling of visitors during regular visiting hours (10:00 AM to 4:30 PM). To schedule a time, please call the Recreation Department at 705-445-6501 ext. 222.
  2. Residents participating in the outside patio visit must be able to follow instructions and be able to comply with the requirements of a patio visit. For those resident’s who’s current functional abilities prohibit compliance, or who are bed bound, a virtual or window visit will be scheduled. When you call to schedule the visit; Recreation staff can discuss options for you and your loved one.
  3. All visitors must have a negative COVID-19 test that has been conducted within the last 14 days. You can call Telehealth at 1 866-797-0000 and they will direct you to the nearest assessment centre for testing.
  4. All visitors must pass an active screening questionnaire prior to the actual visit including having their temperature taken, attest that they are symptom free, have not been exposed to COVID-19 and have tested negative for COVID-19 within the last 14 days. Visitors must follow proper hand hygiene and cough etiquette.
  5. Limit of one visitor per week to allow all residents the opportunity to visit with their loved one. You will need to determine with your family members who this will be and how to plan your visits. At a later date and upon the home’s discretion supervised outdoor visits may increase from one visitor at a time to two or more. If visitors are adhering to current visiting protocols, resident safety will be maintained.
  6. Visitors are responsible for bringing their own face covering for outside visits. If a visitor forgets their medical mask or fabric face covering, the home will provide one. Visitors must wear the mask during the entire duration of their visit. Residents are not required to a wear face covering during the outside visit, but if they able to tolerate a mask, one will be provided.
  7. All visitors will remain on the designated outdoor patio area during the visit. When you arrive at the home, ring the doorbell and wait for Recreation staff to answer. The Home is required to ask you a screening questionnaire. Both the resident and visiting family member must perform hand hygiene and maintain social distance of two metres.
  8. All visitors should bring their own folding chair or lawn chair to utilize for the visit. This will save the staff from having to disinfect surfaces after each visit and allow us to arrange for more visits.
  9. The visits will be scheduled for a maximum of 30 minutes. Please do not come early as we are trying to maintain social distancing between visiting families.
  10. The resident will remain 2 meters or 6 feet away behind the table barrier. No items or gifts can be given directly to the residents. Staff will accept these gift items and follow our disinfecting protocols.
  11. This is the hard part. It is the most difficult part of the visit. You must maintain a minimum distance of 2 metres / 6 feet from the resident and staff at all times.   We will bring the resident out to you and the staff member will return at the end of the visit to porter the resident back into the home.  We know that it will be difficult to not hug or kiss your loved one, but it is necessary to ensure that no one unknowingly exposes our residents or staff to COVID-19.

If this is not maintained and someone does come into contact with a resident, we are required by law to isolate the resident for 14 days post exposure.  Please help us avoid this.  Please maintain physical distancing by staying 2 metres / 6’ feet apart.   We will mark out the area to ensure everyone is safe.    We know this is difficult, but we feel it is necessary to allow these visits to happen safely.   We are desperate for you and your resident to have these visits.  Please help us by following this rule. Any non-adherence to these rules will be the basis for discontinuation of future visits.

We will be evaluating the patio visits after the first few weeks. We welcome all feedback to make these visits better.  Please feel free to share any comments or questions about the above.   We rely on your input and comments for consideration.

We are hopeful that this brings a bit of balance by ensuring our residents can see their family and loved ones in person while keeping safe as COVID-19 is still circulating in the community.   The fear is asymptomatic spread where individuals do not know they have it and may be contagious.

As always, please feel free to email or call us back for general questions and we will respond as appropriate.   Please do not email any health-related questions due to privacy rules but if you have a question regarding your loved one, please indicate it in the email and someone will call you back to discuss.

Thank you for taking the time to read this lengthy update.  Stay well!

The Bay Haven Care Community Team

Welcome To Bay Haven Care Community

Do you know the difference between a Retirement Home and a Long Term Care Home? There are many differences. The first step in identifying the best senior living options is to identify what level of care you or your loved one requires. The level of care varies from minimal to full 24-hour nursing care that includes assistance with all activities of daily living. Bay Haven Care Community is the only retirement community in Collingwood that provides both Retirement Home and Long Term Care Home living options. To help illustrate the differences please refer to the chart below.

Retirement Home

Active and Independent

  • Services of a fine hotel combined with worry-free living.
  • Caregivers available 24 hours to provide health and quality of life services.
  • Tailor made enhanced personal care options.
  • Barrier-free floor plans designed for seniors.

Long Term Care

Nursing Home

  • 24 hour Long Term Care for people who are not able to live independently.
  • Eligibility for placement based on care needs, determined and arranged by Community Care Access Centres (CCAC).
  • Choice of ward, semi-private, or private rooms.

If you or your loved one is living alone and independent, but would benefit from meals, activities and socialization, then Bay Haven Care Community may be the option that is right for you. Please contact us for more information.

If you or your family member requires more assistance, but you’re not sure how much care is needed, the best solution is to contact the Local Health Integration Network (LHIN) in your area.

LHIN is an independent, non-profit agencies accountable to the Ministry of Health. LHIN provides one-stop access for people who need in-home health services and support or accommodation in long term care homes. LHIN assess your needs or those of your loved one and determine eligibility for a long term care home or funded in-home health care. They also manage or arrange for the following:

  • Transition from hospital care to in-home health care.
  • Admissions to long term care centres.
  • Visiting health and personal support services in peoples’ homes.
  • Information on retirement homes and supportive housing alternatives.

To find the Local Health Integration Network in your area, contact the Ontario Association of Community Care Access Centres or the Simcoe County website.

Bay Haven LSAA Amending Agreement 2019-20 Signed