Copies of Bay Haven Care Community’s policy on how we comply with the Accessibility Standard for Customer Service and our Accessibility Plan are available from the Office Manager or online.

Bay Haven Accessibility for Customer Service

Bay Haven Accessibility Plan

Bay Haven AODA Multi-year Accessibility Plan

Please request in person or through one of the avenues listed below.

Our Feedback process

For those who wish to provide feedback on the way Bay Haven Senior Care Community provides goods and services to people with disabilities may contact us by:

Phone: 705-445-6501
Fax: 705-445-6506
In writing at: Bay Haven Care Community
499 Hume Street, Collingwood, Ontario, L9Y 4H8

If possible the Administrator shall respond to every contact in a format that considers an individual’s disabilities within 10 days of the time of receipt.