Outdoor patio visits between Residents and Families will commence

Staying distant and wearing a mask are crucial while visiting family

Since the COVID-19 outbreak began, Bay Haven Care Community took precautionary measures to ensure that all residents and staff stay healthy and safe during these unprecedented times. Bay Haven Care Community is excited to announce that starting on Friday, June 26th, we will begin scheduled and supervised outside patio visits between residents and families. The Ministry of Health and Long-Term Care (MOHLTC) has issued strict guidelines to ensure safe family visiting takes place during this time. Please note that ALL of the following rules are extremely necessary before attending an outdoor patio visit. An outdoor patio visit cannot be scheduled unless all of the following criteria are met. If a visitor does not comply with these requirements, there will be immediate discontinuation for resident visiting.

Please read and adhere to the following Ministry of Health and Long-Term Care safeguards so we can maintain your family members safety.

1. All visits must be scheduled ahead of time and pre-screened over the phone.

The Bay Haven Care Community Recreation staff will make every effort to accommodate scheduling of visitors during regular visiting hours. Regular visiting hours will take place between 10:00 AM to 4:30 PM. To schedule a time, please call the Recreation Department at 705–445–6501 ext. 222 for Alivya on the Nursing Home side, or ext. 229 for Marco on the Retirement Home side.

2. Residents participating in the outside patio visit must be able to follow instructions.

All rules and instructions are placed for a reason. Everyone must be able to comply with the requirements for the outdoor patio visit. For those resident’s who’s current functional abilities prohibit compliance, or who are bed bound, a virtual or window visit will be scheduled. When you call to schedule the visit; Recreation staff can discuss options for you and your loved one.

3. All visitors must have a negative COVID-19 test result.

All visitors must have a negative COVID-19 test that has been conducted within the last 14 days. You can call Telehealth at 1 866–797–0000 and they will direct you to the nearest assessment centre for testing.

4. All visitors must pass an active screening questionnaire prior to the actual visit.

These active screening tools include having their temperature taken, attest that they are symptom free, have not been exposed to COVID-19 and have tested negative for COVID-19 within the last 14 days. Visitors must follow proper hand hygiene and cough etiquette.

5. Limit of one visitor per week to allow all residents the opportunity to visit with their loved one.

You will need to determine with your family members who this will be and how to plan your visits. At a later date and upon the home’s discretion supervised outdoor visits may increase from one visitor at a time to two or more. If visitors are adhering to current visiting protocols, resident safety will be maintained.

6. Visitors are responsible for bringing their own face covering for outside visits.

If a visitor forgets their medical mask or fabric face covering, Bay Have Care Community will provide you one. Visitors must wear the mask during the entire duration of their visit. Residents are not required to a wear face covering during the outside visit, but if they able to tolerate a mask, one will be provided.

7. All visitors will remain on the designated outdoor patio area during the visit.

When you arrive at the home, ring the doorbell and wait for Recreation staff to answer. Bay Haven Care Community is required to ask you a screening questionnaire. Both the resident and visiting family member must perform hand hygiene and maintain social distance of two metres.

8. All visitors should bring their own folding chair or lawn chair.

Please bring your own folding chairs or lawn chairs to the visit to stay comfortable outside. This will save the staff from having to disinfect surfaces after each visit and allow us to arrange for more visits.

9. The visits will be scheduled for a maximum of 30 minutes.

Please do not come early as we are trying to maintain social distancing between visiting families. Everyone is on a schedule, so we ask you to please coordinate your time properly.

10. The resident will remain 2 meters or 6 feet away.

All residents will be 2 meters or 6 feet away from the family member. Residents will be behind the table barrier. No items or gifts can be given directly to the residents. Staff will accept these gift items and follow our disinfecting protocols.

11. You must maintain a minimum distance of 2 metres / 6 feet from the resident and staff at all times.

We will bring the resident out to you and the staff member will return at the end of the visit to porter the resident back into the home. We know that it will be difficult to not hug or kiss your loved one, but it is necessary to ensure that no one unknowingly exposes our residents or staff to COVID-19. If these rules are not maintained and someone does come into contact with a resident, we are required by law to isolate the resident for 14 days post exposure. Please help us avoid this. Please maintain physical distancing by staying 2 metres / 6’ feet apart.

We understand that this is difficult for you and your family, but we feel it is necessary to allow these visits to happen safely. We are desperate for you and your resident to have these visits. Please help us by following these rule and guidelines. Any non-adherence to these rules will be the basis for discontinuation of future visits.

In the meantime, we will be evaluating the outdoor patio visits after the first few weeks. We welcome all feedback and encourage you to let us know how we can make these visit experiences better. Please feel free to share any comments or questions about all of the above rules and guidelines.

We are hopeful that this brings a bit of balance by ensuring our residents can see their family and loved ones in person while keeping safe as COVID-19 is still circulating in the community.

Please feel free to email or call us for any questions that you have and we will be happy to respond to you as soon as possible. Let’s work together to keep our residents healthy and COVID-free!

Thank you for your cooperation and stay healthy and safe!

Precautionary Measures Bay Haven Care Community is Taking to Keep Residents Safe

The Nursing Home entrance at Bay Haven Care Community

COVID-19 is the largest public health crisis that Canada has ever faced. During the early stages of the pandemic, Bay Haven’s care team followed the precautionary measures set forth by our homes’ Medical Advisor Dr. Gandhi, Public Health, and the Ministry of Health and Long-Term Care. “The health of our residents and staff is at the forefront of our priorities. We want everyone to know that we are taking all necessary precautionary measures to prevent COVID-19 from entering our home.” said Scott Strandholt during one of our staff huddles. Below is a list of these precautionary measures Bay Haven Care Community is taking to prevent COVID-19.

No Visitors Allowed

COVID-19 is a virus that does not always show symptoms early on. It has been determined that people might be contiguous without realizing it. One of the earliest precautionary measures Bay Haven Care Community took was to restrict visitors into the building. Thankfully, family, friends, entertainment performers, and church ministers were eager to comply. Realizing how important it is for our residents to maintain communication with their families, the Recreation Team installed Skype, FaceTime, and Zoom to our iPad’s to ensure that those family conversations continue throughout this pandemic.

Active Screening

Active screening is one of the most important precautionary measures being done to prevent the spread of COVID-19. All staff MUST be screened at the beginning and at the end of their shift. During the screening process, all staff are asked a series of questions about where they have been in the last 24 hours, and if they are experiencing any COVID-19 symptoms such as cough, headache, tiredness, or body aches. Next, the nurse takes their temperature. If any staff member fails the screening process, or has a high temperature, they are not allowed to enter the building and are asked to go home and contact their physician or Public Health.

Social Distancing

Bay Haven Care Community is taking additional measures to ensure social distancing is being practiced amongst all our residents and staff. Dietary Manager Donna Shiner has added extra dining tables in both the nursing and retirement home dining rooms limiting two residents per table. In Recreation, resident programs have been reduced to five residents per program and social distancing is being followed. Lounge chairs that were side-by-side have been separated in all common areas and staff rooms.

Extra Cleaning

Bay Haven Care Community has hired extra staff to disinfect all high touch areas (hand rails, door knobs, door frames etc.) several times a day. Adequate levels of disinfectant, bleach wipes, Virox wipes, and other sanitizers are available and easily accessible throughout the home. Everyone is being diligent to keep our home clean and virus-free!

Staying Protected

Bay Haven Care Community currently has adequate levels of Personal Protective Equipment (PPE) available for all staff members. Available PPE includes disposable and non-disposable gowns, face shields, protective eye wear, face masks, and hand sanitizers. Every staff member is working together to ensure our residents and staff are fully protected as we work together to prevent this pandemic from entering our home.

Communication

Bay Haven Care Community managers have been working tirelessly keeping residents, staff, and families up-to-date on the latest COVID-19 news. Everyday, Bay Haven Care Community policies and procedures are continuously being reviewed to reflect the COVID-19 regulations and directives. In addition, countless signs and education material is being made available to keep all staff and residents safe and informed.

Testing/Swabs

Bay Haven Care Community nurses are hyper vigilant in making sure that any resident or staff member who exhibits any COVID-19 symptom gets swabbed and tested immediately. While waiting for test results, suspect residents are isolated to their rooms. These precautionary measures, although unpleasant and disruptive, are being done to prevent and limit the spread of COVID-19 in our home.

These are some of the precautionary measures that Bay Haven Care Community has taken to prevent COVID-19 from entering our home. Everyday the Government of Canada is implementing new rules and regulations to help stop COVID-19. For the safety of our residents and front line staff, please follow the rules, stay home, practice social distancing, and wash your hands!

Marco Sanfilippo
Marketing Specialist/Recreation Assistant