Communicating with a person living with Dementia while wearing Personal Protective Equipment (PPE)

Do you ever wonder what a person with Dementia would think about regarding the COVID-19 pandemic? What exactly are they thinking about when they see their family and friends wearing a mask? What about when they think about the fact that they cannot go outside to public spaces or outings? Why is my family not visiting me? These are all questions that a person living with Dementia could be thinking about during the COVID-19 pandemic. Because of this, a person living with Dementia may experience an increase in anxiety and/or confusion about the world around them. A person living with Dementia who is living in a Retirement or Long-Term Care home and is in isolation from their family and friends cannot properly understand all the precautionary measures taken during this time. The lack of visiting, going outdoors, and people wearing masks can impact their mental health and ability to socialize. This is why it is important to fully understand how to communicate and approach a person living with Dementia when you put on your Personal Protective Equipment (PPE).

In a health care setting, a person’s living with Dementia are likely unaware of current events and may have difficulty understanding the need for additional PPE & precautions in place. These extra precautions may be stressful for them because it is out of their normal daily routine. Once a person living with Dementia’s routine changes from their ordinary lifestyle, it can cause confusion and frustration for them. Normally, a person’s living with Dementia often rely on body language and facial expressions during interactions with another person, however, if they cannot see your mouth or your body language, this can affect them as well. This is why it is important to communicate properly with a person with Dementia even if you are wearing a lot of Personal Protection Equipment.

It is important to allow time for the person living with Dementia to process and understand who is approaching them. It may take additional time for them to understand what is being asked, and since a mask can cover up your mouth and distort their ability to understand or recognize your face, this could cause extra stress as well. It is always important to have direct eye contact with the person living with Dementia while communicating with them. When approaching them, remember to always use their name often when providing instructions to maintain their attention. If a person’s living with Dementia have questions surrounding precautions or PPE, provide simplified explanations so they can understand easily. Always remember to be mindful of your own non-verbal cues that the person’s living with Dementia may be responding to (body language, tone of voice, and facial expressions). It is important that you remain calm at all times. These are some important tips from the Alzheimer’s Society that you can take while communicating with a person in your life who is living with Dementia.

Marco Sanfilippo
Marketing Specialist/Recreation Assistant

Outdoor patio visits between Residents and Families will commence

Staying distant and wearing a mask are crucial while visiting family

Since the COVID-19 outbreak began, Bay Haven Care Community took precautionary measures to ensure that all residents and staff stay healthy and safe during these unprecedented times. Bay Haven Care Community is excited to announce that starting on Friday, June 26th, we will begin scheduled and supervised outside patio visits between residents and families. The Ministry of Health and Long-Term Care (MOHLTC) has issued strict guidelines to ensure safe family visiting takes place during this time. Please note that ALL of the following rules are extremely necessary before attending an outdoor patio visit. An outdoor patio visit cannot be scheduled unless all of the following criteria are met. If a visitor does not comply with these requirements, there will be immediate discontinuation for resident visiting.

Please read and adhere to the following Ministry of Health and Long-Term Care safeguards so we can maintain your family members safety.

1. All visits must be scheduled ahead of time and pre-screened over the phone.

The Bay Haven Care Community Recreation staff will make every effort to accommodate scheduling of visitors during regular visiting hours. Regular visiting hours will take place between 10:00 AM to 4:30 PM. To schedule a time, please call the Recreation Department at 705–445–6501 ext. 222 for Alivya on the Nursing Home side, or ext. 229 for Marco on the Retirement Home side.

2. Residents participating in the outside patio visit must be able to follow instructions.

All rules and instructions are placed for a reason. Everyone must be able to comply with the requirements for the outdoor patio visit. For those resident’s who’s current functional abilities prohibit compliance, or who are bed bound, a virtual or window visit will be scheduled. When you call to schedule the visit; Recreation staff can discuss options for you and your loved one.

3. All visitors must have a negative COVID-19 test result.

All visitors must have a negative COVID-19 test that has been conducted within the last 14 days. You can call Telehealth at 1 866–797–0000 and they will direct you to the nearest assessment centre for testing.

4. All visitors must pass an active screening questionnaire prior to the actual visit.

These active screening tools include having their temperature taken, attest that they are symptom free, have not been exposed to COVID-19 and have tested negative for COVID-19 within the last 14 days. Visitors must follow proper hand hygiene and cough etiquette.

5. Limit of one visitor per week to allow all residents the opportunity to visit with their loved one.

You will need to determine with your family members who this will be and how to plan your visits. At a later date and upon the home’s discretion supervised outdoor visits may increase from one visitor at a time to two or more. If visitors are adhering to current visiting protocols, resident safety will be maintained.

6. Visitors are responsible for bringing their own face covering for outside visits.

If a visitor forgets their medical mask or fabric face covering, Bay Have Care Community will provide you one. Visitors must wear the mask during the entire duration of their visit. Residents are not required to a wear face covering during the outside visit, but if they able to tolerate a mask, one will be provided.

7. All visitors will remain on the designated outdoor patio area during the visit.

When you arrive at the home, ring the doorbell and wait for Recreation staff to answer. Bay Haven Care Community is required to ask you a screening questionnaire. Both the resident and visiting family member must perform hand hygiene and maintain social distance of two metres.

8. All visitors should bring their own folding chair or lawn chair.

Please bring your own folding chairs or lawn chairs to the visit to stay comfortable outside. This will save the staff from having to disinfect surfaces after each visit and allow us to arrange for more visits.

9. The visits will be scheduled for a maximum of 30 minutes.

Please do not come early as we are trying to maintain social distancing between visiting families. Everyone is on a schedule, so we ask you to please coordinate your time properly.

10. The resident will remain 2 meters or 6 feet away.

All residents will be 2 meters or 6 feet away from the family member. Residents will be behind the table barrier. No items or gifts can be given directly to the residents. Staff will accept these gift items and follow our disinfecting protocols.

11. You must maintain a minimum distance of 2 metres / 6 feet from the resident and staff at all times.

We will bring the resident out to you and the staff member will return at the end of the visit to porter the resident back into the home. We know that it will be difficult to not hug or kiss your loved one, but it is necessary to ensure that no one unknowingly exposes our residents or staff to COVID-19. If these rules are not maintained and someone does come into contact with a resident, we are required by law to isolate the resident for 14 days post exposure. Please help us avoid this. Please maintain physical distancing by staying 2 metres / 6’ feet apart.

We understand that this is difficult for you and your family, but we feel it is necessary to allow these visits to happen safely. We are desperate for you and your resident to have these visits. Please help us by following these rule and guidelines. Any non-adherence to these rules will be the basis for discontinuation of future visits.

In the meantime, we will be evaluating the outdoor patio visits after the first few weeks. We welcome all feedback and encourage you to let us know how we can make these visit experiences better. Please feel free to share any comments or questions about all of the above rules and guidelines.

We are hopeful that this brings a bit of balance by ensuring our residents can see their family and loved ones in person while keeping safe as COVID-19 is still circulating in the community.

Please feel free to email or call us for any questions that you have and we will be happy to respond to you as soon as possible. Let’s work together to keep our residents healthy and COVID-free!

Thank you for your cooperation and stay healthy and safe!

Celebrating Seniors in Ontario — Stay Safe, Stay in Touch

June is Seniors’ Month! Make sure you Stay Safe, Stay in Touch

In Ontario, the month of June is considered Seniors’ Month and is a time to reflect and celebrate all seniors from across the province. This year’s theme is “Stay Safe, Stay in Touch” and it focuses on keeping our seniors safe, connected, and engaged at their home during the COVID-19 pandemic. According to the Minister for Seniors and Accessibility Raymond Cho “As we take this opportunity to mark Seniors’ Month, we recognize that these are very challenging times for seniors as they continue to self-isolate due to the risk of COVID-19. Now more than ever, it is important that we come together to support our seniors and recognize and honour the knowledge, experience, and the contributions that seniors have made to build the province that we enjoy today.

Let us make this month extra special for our seniors by showing them as much support and love as possible. If you have a senior in your life, or if you want to help out voluntarily, please take the time to reach out to them to ensure that they have what they need during this very difficult time. There are plenty of things you can do to stay in touch with seniors, you can give them a call over the phone or through FaceTime or Zoom, you could pick up some groceries for them so they can stock up their refrigerators’ so they have food, or you could safely see them through a window while visiting. Anything that you do to help or connect with a senior will increase their level of happiness, especially since most of them cannot leave their home due to the COVID-19 pandemic.

The Ontario Government has the highest regard for our seniors and they are committed to protecting and supporting them as much as possible. According to Raymond Cho “We are continuing to invest in almost 300 Seniors Active Living Centres which help seniors remain active and engaged in age-friendly communities.” Cho said that 175 of these programs are currently being offered remotely through teleconference, online videos, and one on one phone calls. These are all critical programs that help seniors stay connection while being at home. The Ontario Government also invested $11 million dollars to implement the Ontario Community Support Program, which is used to help coordinate meals, medicine, and other necessities to seniors across the province. Not only that, but the Ontario government is also developing a comprehensive Seniors’ Strategy which helps seniors remain healthy, active, and socially engaged during the COVID-19 pandemic.

As you can see, the Ontario Government is doing a lot to support seniors during this most difficult time, and since June is Seniors’ Month, we should all be doing our part by reaching out to our seniors as well. At Bay Haven Care Community, the Recreation team conducts and designs programs that help stimulate seniors emotional, intellectual, physical, vocational, social, spiritual, and environmental well-beings to benefit the seniors lifestyle. This month, let’s stay safe and stay in touch together as we help our seniors cope through this pandemic lockdown.

Marco Sanfilippo
Marketing Specialist/Recreation Assistant

Share The Love Week – Valentine’s Day at Bay Haven 2020

The final collage from the Valentine’s Day Love Photo marketing event

The entire Recreation Department and Marco, the Marketing Specialist, worked hard to create a two-week long Valentine’s Day event for the residents at Bay Haven Care Community. The Recreation Department organized Valentine’s Day themed programs throughout the first and second week of February. Some of the programs included creating a Valentine’s Day posters, arts and crafts, trivia, drama performances, and even making heart-shaped Topper’s pizza with Emaan, a new volunteer who owns all of the Topper’s Pizza in Canada with her family.

This year, Bay Haven Care Community and the Georgian Tringle Humane Society collaborated on a Valentine’s Day idea to raise money for the Humane Society. The Recreation Department created two program that allowed the residents on the retirement home and the nursing home side to bake and decorate Valentine’s Day themed cupcakes. These cupcakes were then sold on Wednesday, February 5th to all residents, staff, and guests at Bay Haven. On that day, we had two volunteers from the Therapeutic Paws of Canada bring in their dogs to help celebrate our bake sale! Virginia brought in her dog Poodle Enzo, and Alex brought in her Golden Retriever Georgia. The residents absolutely loved buying cupcakes and having a dog visit. Bay Haven Care Community raised $183.00 during the bake sale, with all proceeds going to the Georgian Triangle Humane Society.

Throughout the two weeks of February, Marco created a campaign titled “Valentine’s Day Love Photo.” This campaign allowed family members of residents and staff to submit a photo of their loved ones and to add a short description about why you love them, and what kind of inspiration that particular person gave you throughout your life. Since February 1st, Marco has been posting a new submitted photo on the Bay Haven Care Community Facebook page until Valentine’s Day. The marketing campaign was a huge success! The campaign generated 14 new “Likes” for the Bay Haven Care Community Facebook page, which is a 250% increase since January 17th, 2020. The campaign also got a 79% increase in “Post Engagement,” meaning there were more people commenting and liking our Facebook pictures and posts during this week than any other. After the campaign was over, Marco created a collage of everyone’s pictures and posted them on Facebook, as well as around the building.

Overall, Bay Haven’s 2020 Valentine’s Day was very successful and we are excited to continue providing the best quality care for all of our residents.

Marco Sanfilippo
Marketing Specialist/Recreation Assistant

Bay Haven Care Community Celebrates 51 Years of Quality Living for Long-Term Care and Retirement Home Residents

Administrator Scott Strandholt cutting Bay Haven Care Community’s 51st anniversary cake with Nursing Home resident Joyce Hayles

Bay Haven Care Community celebrated its 51st anniversary on Wednesday, January 15th along with residents, staff, and guests. The celebration began with the Town of Collingwood’s official town crier Ken Templeton presenting a speech about Bay Haven’s longevity and its continued impact on Collingwood. After that, Scott Strandholt held a speech about the history of Bay Haven and how it was established when both of his parents began Bay Haven after moving from Toronto to Collingwood to start a new life in 1969. Scott explained how his father, Elwyn Strandholt, was in charge of the office work and bookkeeping, and his mother, Dawn Strandholt, was doing a lot of the house work and cooking for their newly established business. Scott continued his speech by elaborating on the success that Bay Haven has achieved over the 51 years; he said he is looking forward to the future of the company when Bay Haven Care Community and the Collingwood Nursing Home merge into one business to develop a brand-new facility. Scott also delivered a shout-out to the head nurse Roseanne Beaupre, who has been working at Bay Haven Care Community for over 50 years.

After Scott finished his speech, Cynthia Strandholt took the podium and began talking about how Bay Haven is like a huge family and thanked all of the staff for their hard-work and dedication to keeping a high quality of care for the residents on the Long-Term Care and Retirement Home side. After the speeches were over, Scott Stranholt and Nursing Home resident Joyce Hayles both cut the cake together. The anniversary celebration had delicious food from the Bay Haven dietary team, music performance by Linda Ross, and beautiful decorations from the Bay Haven recreation team.

Happy 51st Anniversary Bay Haven! We are all excited to continue to be part of the Bay Haven team and its 51-year history. Together, all of the staff are going to work hard to continue delivering the highest quality care and make Bay Haven the best place to live for all residents.

Marco Sanfilippo
Marketing Specialist/Recreation Assistant

Halloween At Bay Haven Care Community

Nursing Home Residents Trick-Or-Treating

Here at Bay Haven Care Community, we know how to celebrate Halloween! On October 30th, the residents from the Retirement Home side of Bay Haven dressed up and had a Halloween dance party! Not only that, they also baked and decorated Halloween cookies, and ate some candy. The Bay Haven building was fully decorated with spider-webs, bats, ghosts, and pumpkins! It was truly a fun evening for the residents. On October 31st, Bay Haven residents from the Nursing Home side went Trick-or-Treating to the home of the residents on the Retirement Side to receive chips and candy. The residents were dressed as bunnies, clowns, a squid, king, the Grinch, and even a Hula girl. The costumes were so incredible, and we are so proud of all the residents that dressed up!

Not only that, but the staff at Bay Haven Care Community also dressed up for Halloween. Some staff members dressed up as scarecrows, unicorns, witches, a Clone Tropper, a Blue Jays player, a Gum Ball Machine, Minnie Mouse, Piglet, Eeyore, and more. We would like to take this opportunity to thank everyone who participated in Halloween at Bay Haven this year. We truly know how to party at Bay Haven!

 

To see pictures and videos, please check out our Facebook page.

 

Marco Sanfilippo – Marketing Specialist/Recreation Assistant

Books on Wheels

Library Books from the Books On Wheels program

Bay Haven Care Community and the Collingwood Public Library have been working together to provide a program for the residents called Books on Wheels. The Books on Wheels program allows books from the Collingwood Public Library to go directly to the residents that have signed up for the program. Residents that are interested in reading a variety of genres of books will be granted several different books per month. For those residents that are visually impaired, the Collingwood Public Library also offers audible books. The Books on Wheels program is a great way to give the residents at Bay Haven Care Community easily accessible books for their enjoyment. Reading books are very important as they keep your mind strong and active. This is a program that Bay Haven is proud to offer for their residents.

Aside from certain activities that the Recreation department puts together for the residents to stimulate the brain, Books on Wheels is another option for residents to keep their mind healthy, strong, and focused.

We here at Bay Haven are happy to continue this tradition so that our residents do not have to leave their home to go to the library, but rather have those books come to them.


Marco Sanfilippo – Marketing Specialist/Recreation Assistant.

What Is Family Council?

Family Councils of Ontario Logo

Many Long-Term Care Homes across Ontario have established a dedicated family council within their homes. In these Family Councils, members have successfully set aside goals and aspirations to help improve the quality of life for their loved ones within the Long-Term Care Home. A Family Council is an organized, self-led, and self-determining group of people composed of family and friends of the residents living in the Long-Term Care Homes. The main purpose of a Family Council is to improve the quality of life for Long-Term Care residents and to give families and friends a forum for sharing their experiences, leanings, and other valuable information within the home. A Family Council works together with residents’ family members, friends, and the Long-Term Care Home to identify and resolve any issues that affect the resident’s quality of life.

Here are some examples of what Family Council have accomplished with other Ontario Long-Term Care Homes in the past:

  • Members of one Family Council advocated for new doors in the Alzheimer unit to improve resident safety.
  • Air-conditioning was installed in one Home at a Family Council’s recommendation.
  • Family Council worked with a local municipality to include curb ramps around the building of their Long-Term Care Home so residents using wheelchairs could leave the property.

Some of the benefits of having a Family Council in your Long-Term Care Home is that it allows families to give each other ongoing mutual support and encouragement by sharing thoughts and feelings with others who also have relatives in a Long-Term Care Home. Not only that, a Family Council provides an opportunity to become knowledgeable about the Long-Term Care Home’s operations, policies, and rules. This can be especially helpful for families of new residents in the home.

Starting in June 2019, Bay Haven Care Community began a Family Council. So far, our Family Council is small, but we would like to increase the number of participants as much as possible! Each Family Council at a Long-Term Care Home is unique to that individual Home; however, they all share the same goals and aspirations, and that is to provide additional care for your loved ones.

To promote and raise awareness for Bay Haven’s Family Council, we will be hosting a tea social on Wednesday, October 16th, 2019 at 6:00 PM at the Recreation Room in the Long-Term Care side of Bay Haven. At this social, there will be a PowerPoint presentation explaining more about Family Council and what it means to us. We will also be giving a tutorial on how to navigate the Bay Haven Facebook Page. This social will be a great way to introduce potential new members our Family Council at Bay Haven. At this social, you will be learning more about our goal to create a well-established Family Council at Bay Haven, our mission, and the date and time for the next upcoming meeting. We highly recommend and encourage all current resident family members to attend our event.

If you have any relatives in Bay Haven’s Long-Term Care Home and would like to volunteer your time to be part of our Family Council, please contact Bay Haven Care Community at (705)-445-6501 and ask for either April Lawson (Recreation Manager) or Marco Sanfilippo (Marketing Specialist) for more information. Do not forget to attend our tea social to meet us and learn more about Family Council at Bay Haven.

 

NOTE: Since Bay Haven is under an outbreak, we may have to postpone our social to another date. We will update everyone once the outbreak is gone.

 

Thank you,

 

Marco Sanfilippo – Marketing Specialist/Recreation Assistant.

Bay Haven’s Third Annual Summer Hoedown

Residents during the 2018 Summer Hoedown.

Bay Haven Care Community’s third annual end of summer party hoedown will be taking place on Wednesday, September 4th for the residents on the retirement side. This is a party that the Bay Haven recreation and dietary team like to provide for the residents before the summer is over. The purpose of this party is to kick-off the summer in style! Residents are encouraged to wear jeans with a plaid shirt, and to wear a cowboy or cowgirl hat and boots!

Residents are invited to celebrate the last days of summer with entertainment by North of 50 and a themed supper to be served in the Bay Haven courtyard. Appetizers and drinks will be served at 4:45 PM with dinner to follow. The dinner menu will have an option of either BBQ Beef Tenderloin or BBQ Chicken Thighs, then on the side there will be baked potatoes with sour cream, zucchini & tomato bake with Parmesan & basil, and corn on the cob. Then ending with a delicious dessert of peach pie & French vanilla ice cream with tea & coffee.

The Bay Haven recreation team decorates each table with a beautiful centre piece, autumn leaves, and so much more. If you are interested in seeing photos of our third annual summer hoedown, like Bay Haven’s Facebook page and you will be able to see all the photos taken during the festivities. We will make sure to post the pictures as soon as possible.

We are incredibly excited to be able to host this party for our residents!

Marco Sanfilippo – Marketing Specialist/Recreation Assistant